Guest Service Officer

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Posted by Dariah on 24-Sep-2007 :: Views: 3377 :: Posting ID: 22239

PROFILE
I am a purposeful and responsible person who has a strong desire to work with people and can work efficiently autonomously or as a team player. I have a high sense of duty, excellent ethics and a creative approach to work.

PROFESSIONAL SKILLS
Excellent inter-personal and communications skills, fluent English and Russian, professional appearance, manners and behaviour, polite and respectful, strong problem solving skills, excellent verbal and written communication skills, highly self motivated, deadline orientated and willing to work hard to achieve desired goals, responsible, determined.

COMPUTER SKILLS
Proficient in: Microsoft Windows, Microsoft Word, Excel and Power Point, Internet, Outlook, Opera, Lotus Notes

CAREER HISTORY

 October 2006 – September 2007: Guest Service Officer (Business Centre), Ararat Park Hyatt Moscow (5*Hotel).Communicate with guests, operate a computer, send faxes and emails, Russian registration for foreigners, handle guests` requests, show guests business centre’s facilities, produce reports, work with DHL, co-ordinate meeting room reservations

 March 2006 – May 2006: Client Manager, “New Color Inc.” Search for clients, meet client’s requirements, produce reports and conduct analysis of the market

 January-March 2006: Client Manager, “Business Master” Corporation. Created client base, searching for new clients and meeting with them.

 October 2005: Hostess at Kremlin Cup, “Parad” Catering. Communicating to foreign players and any enquiries

 September 2005: Hostess at Jazz club, “Le Club”. Answering calls, communicating to guests and organizing table reservations.

 September 2004: Model, Moscow Textile Salon, “Woman’s happiness”. Advertising the company as well as communicating to the guests of the exhibition.

EDUCATION
 2005 – Today: Institute for Tourism and Hospitality (3rd Course)
 2004 - Today: Musical School (Piano and Jazz Vocal)
 2002 - 2004: Special Courses - Computer Typewriting
 1994 - 2004: School Number 914

TRAININGS
September 2006 – October 2007: Guest Service Excellence (4 Parts), Warmth in Hospitality, Fire Safety, Etiquette, Lotus Notes, Hyatt Gold Passport, Hyatt Reserve, Opera, Lotus Notes.

• Contact: Daria
• Tel: 0642317910
• City: Paris
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